Store Policies


Terms & Conditions

All merchandise remains property of RusTeak until fully paid.

All merchandise will remain on the premises of RusTeak until fully paid.

It is understood that the customer has inspected the piece(s) purchased and that they are floor model piece(s).

Payment Methods

We accept Cash, Interac, Mastercard or Visa.

Deposits

Deposits are non-refundable and apply to the piece for which it is intended.

Returns

All sales of reduced or altered items are FINAL.

If previously arranged, items "On Approval" may be returned for a full refund if in original condition on a "Same Day" basis. All non-same day returns are subject to a 20% restocking fee.

The original sales receipt must accompany all returns. No exceptions.

Delivery

All merchandise is FOB RusTeak. Cost of Delivery can be quoted depending on the number of pieces and distance.

Note: It is the customers' responsibility to ensure that the piece(s) will fit from entrance to final destination, provide a clear path for delivery, (incl. snow/ice removal), arrange elevators, etc., otherwise extra charges will apply.

Pick up

Customers picking up their purchase must bring a copy of their invoice and appropriate wrapping materials.

The customer is responsible for calling 24 hours in advance of a pick up so that RusTeak may prepare for same. We reserve the right to refuse pick up without two able bodied people.

Storage

Without prior arrangement, all product will incur a 5% per week storage fee effective 14 days after date of initial purchase.

Further Questions

Feel free to call 416-203-9460 or email info@rusteak.com with any questions.